Gana Privacy Policy — Your Data Is Completely Safe With Us

1. Introduction

Gana (gana.ws) is an online Sports Betting platform based in Bangladesh. We place the highest importance on the privacy of our members. This privacy policy explains how Gana collects, stores, and uses your personal information.

By using the Gana website or services, you agree to this Privacy Policy. If you have any objections, please contact us before using the service.

This policy is part of our Terms & Conditionspart of and should be read together with.

2. Information We Collect

Gana collects information through various means. Below is a detailed breakdown of the data we collect:

What you provide directly:

• Name, date of birth, and gender — for identity verification.
• Mobile number and email address — for communication purposes.
• National ID or passport details — for KYC verification.
• Mobile banking number (Mobile Pay, Nagad, Rocket) — for payment processing.
• Password — for account security (stored in encrypted form).

Automatically Collected Information:

• IP address and device type.
• Browser type and operating system.
• Information on how long you spent on the site and on each individual page.
• Date and time of login and logout.
• Betting history and transaction records.

3. How Your Information Is Used

Gana uses your information only for specific purposes — never unnecessarily or without your consent.

• Account Management: For registration, login, and identity verification.
• Payment Processing: To process deposits and withdrawals securely.
• Service Improvement: Your data is analyzed to improve your experience on our platform.
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Contact: To send important updates, promotional offers, and account-related notifications.
• Legal Compliance: To meet applicable legal and regulatory obligations.
• Responsible Betting: To detect unusual betting patterns and assist members accordingly.

4. Who We Share Your Information With

Gana never sells your personal data. However, there are certain situations where sharing information with third parties may be necessary:

• Payment Providers: Only the minimum necessary data is shared to process transactions with mobile banking services such as Mobile Pay, Nagad, and Rocket.
• Identity Verification Services: Your data may be shared with trusted verification partners for the KYC process.
• Law Enforcement: Information may be disclosed in response to a valid court order or official government request.
• Technical Service Providers: Technical partners required for hosting and site operations.

All third parties are contractually required to comply with our privacy standards. They may not use your information for their own purposes.

5. Cookie Policy

The Gana website uses cookies — small text files stored in your browser that help improve site functionality.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and security. The site cannot function properly without them.
• Performance Cookies: Helps us understand which parts of the site are used most.
• Preference Cookies: To remember your language preference and other settings.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some features on the site.

6. Data Security

Gana uses industry-standard security measures to protect your information. Our security infrastructure is regularly updated and tested.

• All data transmissions are protected with 256-bit SSL/TLS encryption.
• Passwords are stored with bcrypt hashing — no one can read them directly.
• Firewalls and anti-intrusion systems are active to prevent unauthorized server access.
• Databases are regularly backed up and stored in encrypted form.
• Automatic alerts are triggered on suspicious login attempts.

In the event of a security breach, we will promptly notify affected members and take all necessary action.

7. Data Retention

Gana does not retain your information longer than necessary. Retention periods vary by data type:

• Account Information: For as long as your account remains active, and for 5 years after closure.
• Transaction Records: Minimum 7 years, as required by law.
• Betting History: 3 years after account closure.
• Log Files: Automatically deleted after 90 days.
• Cookie Data: Session cookies expire when the browser is closed; persistent cookies last up to 1 year.

Subject to legal requirements, data may be deleted before the standard retention period upon your request.

8. Your Rights

As a Gana member, you have certain important rights regarding your personal data:

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

9. Minors' Data

Gana's services are strictly for individuals aged 18 and above. We do not knowingly collect any information from minors.

• Age is verified at the time of registration.
• If it is found that a minor has created an account, it will be closed immediately.
• All data belonging to minors will be permanently deleted.
• If a parent believes their child has created an account, please contact [email protected] immediately.

10. Changes to the Privacy Policy

Gana may update this Privacy Policy at any time. When changes are made:

• Updated policies will be published on this page along with a revised date.
• You will be notified via your registered mobile number or email in the event of any significant changes.
• Continued use of the service after any changes will be considered acceptance of the updated policy.

Review this page regularly to stay informed about our latest policy.

11. Contact Us

If you have any questions or concerns about our Privacy Policy, please get in touch with us:

We take all privacy-related requests seriously and aim to respond as promptly as possible.