Gana Terms & Conditions — Please read before using the platform

1. General Rules

Gana (www.gana.ws) is an online Sports Betting platform serving users in Bangladesh and beyond. These Terms & Conditions constitute a legally binding agreement between Gana and its users.

Please read this entire document carefully before using the Gana platform. All members are responsible for complying with the terms outlined here.

• Gana reserves the right to modify these Terms & Conditions at any time.
• Updated terms take effect as soon as they are published on the website.
• Continued use of the platform after any changes will be considered your acceptance of the updated terms.
• These Terms & Conditions are prepared in Bengali and shall be interpreted in accordance with the laws of Bangladesh.

2. Account & Registration

To open an account on Gana, you must register with accurate and complete information. Providing false or incomplete details may result in account closure at any time.

• Age Restriction: You must be at least 18 years old to open an account. Proof of identity may be requested for age verification.
• One account: Only one account may be opened per person, household, or device.
• Password Security: Keep your account password confidential. You are responsible for all activity carried out on your account.
• Information Updates: If your contact details change, please notify Gana immediately.
• KYC Verification: Identity verification (KYC) may be required before processing large withdrawals.

Accounts may not be shared or transferred. Allowing another person to use your account is a violation of these terms and will result in account closure.

3. Betting Rules

Please familiarise yourself with the rules below before betting on Gana. All members are required to follow them.

• Once a bet is placed, it cannot be cancelled unless Gana explicitly permits it under exceptional circumstances.
• Bets must be placed before the match starts or within the designated time window. Bets submitted after the deadline will not be accepted.
• If a match is postponed or cancelled, stakes will be refunded in accordance with Gana's policy.
• Betting through match fixing or the use of insider information is strictly prohibited.
• Gana reserves the right to investigate and void any suspicious bets.
• If an error is found in the odds, Gana reserves the right to void the bet and refund the original stake.

In any betting-related dispute, Gana's decision shall be considered final. However, you may appeal to the support team, and your case will be reviewed fairly.

4. Payments & Withdrawals

Gana supports a range of mobile banking options for deposits and withdrawals, including Mobile Pay, Nagad, and Rocket.

• Your Account: Only a mobile banking number registered in your own name may be used.
• Minimum deposit: Each deposit must meet the specified minimum amount. Full details are available on the payments page.
• Withdrawal Time: Processing typically takes 5–30 minutes, though delays may occur if KYC verification is pending.
• Taxes & Charges: The user is responsible for any applicable taxes or transaction charges.
• Deposited funds: Funds deposited into your account may only be used for betting on Gana.

If you notice any unauthorized transactions, notify our support team immediately. Gana will investigate the matter as promptly as possible.

5. Bonuses & Promotions

Gana regularly runs a variety of bonuses and promotional offers. Each offer has its own terms, which should be read carefully.

• Welcome Bonus: New members will receive a bonus on their first deposit. A minimum deposit amount is required to qualify.
• Wagering Requirement: To withdraw a bonus, you are generally required to complete a wagering amount of 5–10 times the bonus value.
• Validity: Each bonus has a set expiry date. Any unused bonus will be forfeited once it expires.
• One bonus: The same promotion cannot be used to claim a bonus more than once.
• Misuse: If bonus abuse is proven, the bonus will be forfeited and the account will be suspended.

6. Personal Information & Privacy

Gana is fully committed to protecting your personal information. Details provided at registration are used solely for service delivery and identity verification.

• Your personal information will not be sold to third parties.
• Information may be disclosed in response to lawful requests from law enforcement authorities.
• This site uses cookies — full details are available on the Privacy Policy page.
• Your information is kept secure with SSL encryption.

For more details, visit our Privacy Policy Visit the page.

7. Responsible Gaming

Gana believes betting is a form of entertainment — not a solution to problems. That's why we take responsible betting seriously.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: You may lock your account for a set period at any time if you feel the need to do so.
• Cooling-Off Period: Contact support to temporarily suspend your betting activity.
• Get Help: If you notice any signs of a betting addiction, please seek professional help.

For more details, visit our Responsible Gaming Visit the page.

8. Account Closure & Suspension

Gana may suspend or close an account without prior notice under the following circumstances:

• If a breach of terms is established.
• Registering with false information.
• Operating multiple accounts.
• Involvement in fraudulent or deceptive activities.
• If bonus abuse is proven.
• Being underage or allowing an underage person to use your account.

Upon account closure, any valid balance will be returned; however, bonus balances will be forfeited.

You can also close your account at any time by contacting our support team.

9. Dispute Resolution

If you have a dispute, please reach out to our support team first. We review all complaints fairly and impartially.

• An initial response will be provided within 48 hours of receiving a complaint.
• Complex issues may take up to 7 business days to resolve.
• Gana's decision shall be final and binding.
• All disputes will be resolved in accordance with these Terms & Conditions and applicable law.

Email us at [email protected] or reach us via live chat.

10. Changes to Terms & Conditions

Gana reserves the right to modify, amend, or remove these Terms & Conditions at any time. For significant changes, notice will be sent to your registered email address or phone number.

• The effective date of any changes will always be noted on this page.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.
• Please review this page regularly.

This version of the Terms & Conditions was last updated: January 2026. For previous versions, please contact support.